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When Storms or Floods hit - SERVPRO of North Central San Antonio is ready!

5/13/2021 (Permalink)

Alamo Heights Home Flooded with Water Alamo Heights Home Flooded with Water Damage due to Storm

SERVPRO of North Central San Antonio specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm of Flood Damage? Call us today at (210) 899-1017 

5 Things You Must Do Immediately After Storm Damage

5/13/2021 (Permalink)

Flooded Streets with Cars due to recent Storms When Storms hit San Antonio and Surrounding areas Call us at (210) 899-1017

Storm damage can happen any time of year, (although during the winter, the effects of storm damage can be particularly brutal.) Your home may suffer roof damage that might ruin the structural integrity of your home and cause leaking. Strong winds might cause fragile trees to collapse.

At SERVPRO North Central San Antonio we’re committed to help keeping this community safe.  We understand how challenging it can be to deal with storm damage. As a leader in the restoration industry, we’ve been helping homes and businesses in this area for over 10 years. We have the advanced training and equipment needed to get your life back to normal as quickly as possible.

When you’re dealing with storm damage, it’s important to act quickly to minimize problems. Here are 5 things you should do immediately in the wake of storm damage:

Stay safe!

Winter storms can quickly create hazardous conditions, such as collapsing roofs or damage to your windows and/or walls.  Leaking can cause water damage that can ruin carpeting, furniture, and building materials, leading to an environment full of potential dangers.

While it can be tempting to want to rush in and save what you can – don’t forget that your first priority is to stay safe!

Be sure to shut off the main gas line if you smell gas, and be on the lookout for slippery surfaces, exposed nails, broken glass, and other possible hazards.  I you decide to enter the affected area, you’ll probably want to wear protective clothing and slip-resistant shoes. Depending on the extent of the damage, it may even be necessary to arrange an alternate place to be while your property is being restored.

Call Your Insurance Provider

Contact your insurance provider as soon as you can to notify them of the damage.  Your insurance company will send an adjuster to check on the state of the damage and determine payments for repairs

SERVPRO of North Central San Antonio will work with your insurance provider to help you process the claim, working one on one with them to help alleviate added stress. 

Take Photos

If it is safe to move around or near the affected area, try to photograph the damage so that you have an additional record of evidence for your insurance company. This can help make sure you will be fully compensated.

No fancy camera required – taking photos with your cellphone will be just fine.

Check if You Qualify for Federal Disaster Assistance

Depending on the severity of the storm, the federal government may have declared your property to qualify for disaster relief assistance.  You may be eligible for aid or a low-cost loan for restorations


When a severe storm hits, it’s a good idea to call for professional restoration services as quickly as you can. The longer standing water is left untreated and damage is not addressed, the more restoration work may be needed and the chance of cost increases may occur.

Call us Today at (210) 899-1017

Prevent a Dryer Fire

5/13/2021 (Permalink)

Damaged Dryer due to Fire Burnt dryer from recent fire in Olmos Park Home.

Dryer fires are a serious issue that causes thousands of fires in the US each year.  Clogged vents can easily cause the lint buildup to ignite and quickly spread to the surrounding areas.  The homeowner in the attached photo was extremely lucky that the buildup behind the dryer ignited but the fire did not spread to the surrounding material causing a structure fire.

Dirty or clogged dryer vents and ductwork reduce your dryer’s performance and efficiency.  However, the buildup of heat, dryer lint, and dust can lead to a fire hazard. It is recommended that dryer ducts and vents be cleaned annually to keep your units running efficiently and safely.

If you have not cleaned your ducts/vents recently, and especially if you are experiencing any of the following warning signs, call SERVPRO North Central San Antonio today at: (210) 899-1017 

What To Do With Contents After a Fire

5/13/2021 (Permalink)

Damaged / Burnt Stove from Fire Damaged Stove from House Fire in Windcrest, Texas

Fires are devastating. If contents aren't destroyed by flames, they can be rendered useless by smoke and soot.

Four items you should definitely throw away:

  • Food Exposed to Fire and Heat - any foods that come contact with the flames, smoke, high heat, including foods stored in the refrigerator or freezer. 
  • Fabrics 
  • Mattresses
  • Medicine and Cosmetics
  • Electric Appliances

Three examples of items that can often be salvaged after a fire.  

Hardwood - unless there is extreme burning or charring, use an oil soap made especially for wood to clean off stains. 

Glass - if it doesn’t melt, try cleaning it with white vinegar or dish soap. You can also try to soak it in vinegar and baking soda.

Metal - use vinegar or dish soap and then try to gently sand and paint the metal.

Note: never try to keep items that may be melted, charred, or rendered structurally unsafe. 

If you need help trying to salvage and/or restore your property and belongings after a fire, our team of experts here at SERVPRO  of North Central San Antonio is close by and ready to help!  Whatever the size of your fire damage, we have the know-how, training, and tools to help you deal with it and move forward.

Be Prepared

5/13/2021 (Permalink)

Trucks Parked out front of AT&T building SERVPRO North Central San Antonio on-site at Local AT&T store to begin Water Mitigation Services.

At SERVPRO North Central San Antonio we are constantly reinvesting in our people and equipment.  Like the Boy Scout motto says, "Be Prepared."  

Unlike most companies, we do not have the luxury of reviewing plans, determining the scope of work, and investing in the right tools and equipment in preparation for a job.  It is normal for most builders, contractors, and tradesman to have several days or weeks to prepare for a job.  Our turnaround time from receiving the call to beginning a job is measured in minutes, not weeks.

To be prepared we need the proper tools for all types of jobs on hand, well maintained, organized, and ready to load.  Our team does an amazing job or pre-planning and preparation.  Our dedicated warehouse team performs preventative maintenance, monitors inventory of equipment and chemicals, and orders additional supplies.

4 Tips for Cleaning Your Commercial Property After Water Damage

5/13/2021 (Permalink)

Local Hospital with SERVPRO Drying Equipment Local San Antonio Hospital Water Damage.

If you own commercial property, you know that water damage can be horribly bad for business.  It can ruin your assets and disrupt the flow of transactions and productivity that keep your business growing. Whether you own an office building, a retail store, a restaurant, or even a manufacturing plant, whatever the size of your business, you need to get back to “business as usual” as soon as you can.

If your commercial property has been struck by water damage, you’ll want to act quickly in order to minimize any losses. Time is of the essence when it comes to salvaging what you own. Unfortunately, expensive items, like furniture and electronics, are often the most prone to be ruined by water damage, so you’ll want to do as much as you can and bring in assistance as quickly as you can to reduce the long-term costs.

If you’re dealing with water damage to your business, here are 4 tips that can help you deal with the problem and minimize the extent of the damage:

Cut the Power and Remove Any Salvageable Large Items

The first thing you must remember is the truism: safety first.

If it is safe to do so, turn off the electricity, and focus on removing valuable assets from the affected area.  You might be able to salvage area rugs and carpeting if they are removed and dried quickly.  The same is true for electronics, furniture, and other important movable items you need for your business.

Remove as Much Water as You Can

There are multiple methods for removing water.  A sump pump can be an effective tool for removing lots of water and can sometimes even be rented from a nearby hardware store if you don’t have one on hand.  If It is possible to safely access an electrical outlet that is far enough away from the water, you might also be able to use a wet/dry vacuum.

If need be, manual methods of water removal can work.  Buckets, mops and towels can be safe and effective, especially if the water damage is contained to a delimited area.

Your professional cleaning and restoration services provider will be able to bring industrial grade tools and expert techniques to clean up your water damage, so if your problem is extensive, you will want their help as soon as possible.

Allow for Ventilation and Drying

Once you’ve cleared out as much standing water as you can, you want to speed up the drying process as much as possible.

Open any doors or windows to allow maximum ventilation.  If you have access to electricity, you can also use fans and/or a dehumidifier. Turn them up to the highest possible setting for the quickest results.

Clean and Disinfect

Once the water has dried out, use a disinfectant to clean the affected area and get rid of any bacteria contamination.

Make sure to wear protective clothing and use a 10% bleach solution or other proven disinfectant on areas where it is safe to do so.

You want to prevent any contamination from spreading and affecting other areas of your business property. This includes odor control and the prevention of mold growth.

If your business requires emergency professional cleaning and restoration services, your local SERVPRO experts are here to help.  We have the professional training, skills, and equipment to respond to any size water damage problem and restore you back to business fast.  You can reach SERVPRO of North Central San Antonio at (210) 899-1017

All About the People

5/13/2021 (Permalink)

Jacks- The Dog - SERVPRO North Central Mascot in Truck Meet Jackson SERVPRO North Central San Antonio Mascot!

Isn’t it always about the people?  When you hire someone to do a job, any job, satisfaction always comes down to the people doing the work.  At SERVPRO of North Central San Antonio we have the best.

Training is important so our leaders and project managers maintain the highest levels of certification from The Institute of Inspection Cleaning and Restoration Certification (IICRC).  However, training is not just an event.  Our entire team receives ongoing weekly continuing education.  This training is supported by SERVPRO’s industry leading training group. 

Beyond training there needs to be accountability.  All of our employees receive a criminal background check before hire and our project managers are hands on in managing the job site. 

Insurance is also essential.  God forbid something goes wrong, how do you know you will be protected?  SERVPRO maintains all of the necessary insurance at levels that exceeds the industry recommendations.  This includes Liability protection and Worker’s Compensation Insurance.

What does this all mean?  Satisfied customers, as our online reviews can attest!

Call SERVPRO North Central San Antonio at (210) 899-1017

Is Your Water Bill Too High?

5/12/2021 (Permalink)

Leaky Kitchen Faucet Leaky Kitchen Faucet

It can be normal for your water bill to fluctuate from month to month - you may be watering your lawn more in the Spring or Summer, or doing extra laundry if you have guests visiting.  As long as you know why your water bill is higher, there shouldn't be any cause for alarm. However, sometimes you may notice an unexpected large increase…and that could be a sign of water damage

To help you prevent severe water damage to your property, here are 4 common kinds of leaks to look out for that may be causing your water bill to be too high:

Leaking Faucets

A leaky faucet may just release a few drops of water, but if you wind up with a severe leak you could be wasting as much as 20 gallons of water every day. That’s why it’s important to check each faucet to make sure there are no visible signs of a leak.

One way to check is by placing an empty cup underneath the faucet and making sure no water collects.  You’ll also want to take a look at the piping in the cabinets underneath the sink, and don’t forget to check your outside hoses and water sources as well!

Leaking Pipes

Plumbing leaks can sometimes be difficult to detect as many of your pipes may be hidden behind walls or above the ceiling.  Still, you can at least make sure to check all the visible fittings and fixtures for any signs of damage or leaking.

As for your hidden pipes, you can pay attention to the ceiling and walls themselves. If you notice any signs of discoloration, deterioration, or mold, that can be a clue to the source of the problem.

Leaking Toilets

A continuously running toilet can waste as much as 200 gallons of water every day and cause your water bill to soar.

One easy way to check if you have a leak is to dispense a few drops of food dye into the tank of your toilet.  If you see the color start to come into the bowl, that’s a sign of a potentially bad leak.

Purification Systems / Water Softeners

If you use a water softener or purification system, that could be the cause of your bill increase. These systems tend to produce more waste water than other plumbing systems.

If you water bill is suddenly high, you want to make sure that these systems are working correctly and not producing excessive water waste. 

Here at SERVPRO North Central San Antonio, we are available 24/7 and can be at your home quickly to help you if you do have water damage.  Our local team is made up of the best advanced technicians with the training and equipment needed to handle any size disaster. 

Call (210) 899-1017 today! 

Is Your Hot Water Heater Leaking? Here’s What to Do.

5/12/2021 (Permalink)

Water due to Water Heater Leak Water due to Water Heater Leaking

Finding out that your hot water heater is leaking is never a pleasant experience.  But this minor emergency doesn’t have to become a major disaster.

Here’s a list of steps you can take to minimize the damage from a leaking heater:

Confirm that it is, in fact, your water heater that’s leaking.

Sometimes looks can be deceiving.  If you see a puddle of water under your hot water heater, it’s obvious why your first thought would be a heater leak.  But that may, in fact, not be the problem.

If it’s a small puddle, your first step should be to clean-up the water an inspect the heater.  Do you see any wet fittings or other signs of leakage from the tank itself?  Check your surroundings for other water sources?  Maybe there’s a nearby window or pipe that is the actual source of the water you see.  Don’t forget about the effect of gravity!  If your floor slopes, the water may have traveled from a different source point to the place where it ultimately pooled.

Turn off the water.

If you do have a leaking water heater, the next recommended step is to turn off the water.

Your hot water heater should have its own shut off valve.

If your valve is broken, you may need to shut off the water to your home.  If you need assistance, reach out to your local expert professionals.

Cut the power.

Whether you have a gas or electrically powered water heater, your next step is to shut off the fuel source that powers your heater.

A gas tank should have its own dedicated shut-off gas valve. You want to make sure the gas is off so your heater will be safe to work with. If you have an electric tank, you can shut off the power at the breaker. 

Try to determine the location and cause of the leak.

Now that the water and power are off, you will be in a better position to assess your situation and try to determine the location and course of your leak:

Check the pipes that connect to your heater for any loose fittings. This may just require quick tightening with a wrench. 

  • Check your pressure relief valve. If the temperature or pressure is too high, this could be causing valve leaks. Your water heater should be around 120 degrees Fahrenheit and the pressure shouldn’t be over 80 PSI.
  • Check the drain valve to make sure it doesn’t need replacing.
  • Check the bottom of the water heater itself -- it may be that the tank itself is cracked and needs to be replaced.

If you determine that it is your tank that is leaking and the leak is serious, you may want to drain the tank to minimize further water damage.

Hopefully, the leak from your hot water heater hasn’t caused too much water damage. But if you need professional assistance, the restoration pros at SERVPRO of North Central San Antonio are here to help. We’re equipped to handle any size water damage restoration needed for either residential or commercial buildings.

Just call us any time 24/7 at (210) 899-1017 

Why SERVPRO is the Best Restoration Company In Your Area

4/28/2021 (Permalink)

Local San Antonio Business office with Water Damage Local San Antonio Business office with Water Damage

Disasters are by definition: "a sudden event, such as an accident or a natural catastrophe, that causes great damage."

Nobody can predict when a water heater will burst, a pipe will break, or your stove will catch fire while you’re cooking.

But SERVPRO of North Central San Antonio is always available, twenty-four hours a day, seven days a week. We are always ready to be there when you call, being "faster to any disaster."

Within minutes water will quickly spread, saturating everything in its path. 

Fire and smoke are especially destructive, leaving physical damage, smoke and soot and lingering odor settling in air ducts, furniture, clothes, and crevices.  In many instances property will also suffer from water damage from firefighting efforts.

In either case, the longer an area remains unmitigated, restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive. That is why SERVPRO of North Central San Antonio is ALWAYS available, we can get to the scene the faster. 

As part of a national chain of over 1,700 independently owned and operated franchises, SERVPRO of North Central San Antonio is held to a high standard of customer service. Creating happy customers is our overall goal